Terms & Conditions

ANGELA JEY — Privacy Policy
Last Updated: October 28, 2026

At ANGELA JEY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account or purchase our products.

By using our website, you acknowledge that your information may be processed as described in this policy, subject to applicable privacy and data protection laws.
1. Information We Collect
When you use our website, we may collect the following types of information:
- Personal information: Your name, email address, telephone number, billing address and shipping address.
- Account information: Your login details and purchase history.
- Order information: Products purchased, order details, payment status and delivery information.
- Payment information: Payment details processed through the payment providers available at checkout.
- Technical information: Information about your browser, device, IP address and website interactions.
- Preferences and marketing information: Your product interests, communication preferences and responses to surveys or promotions.
We collect information when you register for an account, place an order, contact us, subscribe to marketing communications or interact with our website.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and fulfilling orders.
- Arranging payment, shipping and delivery.
- Sending order confirmations, dispatch notifications and important service messages.
- Responding to customer enquiries and providing support.
- Managing your customer account and purchase history.
- Improving our products, services and website experience.
- Understanding customer preferences and analysing website performance.
- Sending promotional emails about new collections, products and special offers where permitted by law and according to your preferences.
- Detecting, preventing and investigating fraud, misuse and security incidents.
- Meeting our legal, accounting and regulatory obligations.
We do not use your information for purposes that are incompatible with those described in this policy without providing any notices or obtaining consent where required.
3. Why Should You Register for an Account?
Creating an account with ANGELA JEY can make shopping more convenient. Registered customers may be able to review their order history, manage account details and enjoy a smoother shopping experience.

When you register, you may be asked to provide your name, email address and a password. Additional information, such as your telephone number and billing or shipping address, may be required when you place an order.

You should keep your account credentials confidential and notify us if you believe your account has been accessed without permission.
4. How We Share Your Information
We do not sell or lease your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and fulfil your requests. These may include:
- Payment processing providers.
- Shipping and delivery companies.
- Website hosting and e-commerce service providers.
- Customer support and communication platforms.
- Analytics, security and marketing service providers, where applicable.
These providers may process information only as necessary to perform their services and subject to appropriate contractual or legal safeguards.

We may also disclose information when required by law, legal proceedings, regulatory authorities or to protect our rights, customers and business.
5. Marketing Communications
With your consent where required, or where otherwise permitted by applicable law, we may send you emails about new products, collections, promotions and other updates that may interest you.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us directly.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, account security or customer service.
6. How We Protect Your Information
We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

However, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee absolute security.

You should use a strong, unique password for your account and avoid sharing your login details with others.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help it function correctly and improve your shopping experience.

These technologies may be used to:
- Remember your shopping cart and selected preferences.
- Maintain your account session.
- Understand how visitors use our website.
- Measure website performance.
- Support advertising and marketing activities, where applicable.
You can manage or disable certain cookies through your browser settings or the cookie preference controls provided on our website. Some website features may not function properly when essential cookies are disabled.

The specific cookies used depend on the website platform, applications and services currently installed.
8. Links to Other Websites
Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies and practices.

ANGELA JEY does not control the privacy or security practices of external websites. We encourage you to review their privacy policies before providing personal information.
9. Your Privacy Choices and Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain forms of processing.
- Opt out of promotional communications.
- Request a copy of your information where applicable.
To exercise a privacy right or ask a question about how your information is used, contact us at admin@angelajey.com.

We may need to verify your identity before responding to certain requests.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, recordkeeping, dispute resolution and legal compliance.

The appropriate retention period depends on the type of information and the applicable legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage you to review the policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:

ANGELA JEY
Email: hello@angelajey.com
Website: https://www.angelajey.com/

ANGELA JEY — Terms & Conditions
Last Updated: October 28, 2026

Welcome to ANGELA JEY. These Terms & Conditions govern your access to and use of our website and the purchase of products through it.

By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. Website Information
We make reasonable efforts to ensure that the information, descriptions, images and prices displayed on our website are accurate and up to date.

However, occasional errors, omissions or delays in updating information may occur. We reserve the right to correct errors, update information and make changes to our website when necessary.

If you notice an error, please contact us at admin@angelajey.com.
2. Product Descriptions and Appearance
We aim to represent our products as accurately as possible through descriptions, photographs and other product information.

Please be aware that:
- Colours may appear slightly different depending on your screen, device and display settings.
- Handmade products may have minor variations in texture, alignment, pattern or finish.
- Natural materials may vary slightly in appearance.
- Vintage fabrics may contain small imperfections that reflect their age and character.
- Product dimensions and measurements are approximate unless otherwise specified.
- Products are subject to availability.
Such variations do not necessarily indicate a defect. However, any material difference between a product and its description will be handled in accordance with our applicable policies and consumer protection obligations.
3. Product Availability
All products displayed on our website are subject to availability.

We reserve the right to update, discontinue or limit the availability of products at any time.

If a product becomes unavailable after an order has been placed, we will contact you regarding the appropriate next steps.
4. Prices, Taxes and Additional Charges
Product prices are displayed in the currency indicated on our website or at checkout. Available currencies may include HKD, USD and EUR.

Unless expressly stated otherwise, displayed product prices may exclude applicable taxes, customs duties, import charges and delivery fees.

Delivery charges, where applicable, will be displayed during checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges and the responsibility for paying them depend on the shipping arrangement and applicable local rules. Customers should review the relevant information before completing an order.
5. Placing an Order
When you complete the checkout process, you submit an order to purchase the selected products.

After placing an order, you should receive an order confirmation email at the email address provided during checkout. This confirms that we have received your order.

An order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to decline or cancel an order where appropriate, including in cases involving product unavailability, suspected fraud, pricing errors or other legitimate business reasons. If payment has already been collected for an order that we cancel, the applicable refund will be processed.
6. Payments
Full payment must be received before products are dispatched, unless another arrangement is expressly agreed.

We accept the payment methods displayed at checkout. Payment processing may be handled by third-party payment providers in accordance with their own terms and security procedures.

We do not control the independent processing practices of third-party payment providers.

Once an order has been accepted for fulfilment, we will arrange dispatch and send an order dispatch notification when the shipment has been sent.
7. Shipping and Delivery
We aim to dispatch orders within the timeframe communicated on the relevant product page or during checkout.

Delivery times are estimates and may vary depending on the destination, shipping provider, customs processing and other circumstances beyond our control.

Customers are responsible for providing accurate shipping information when placing an order. Delays or failed deliveries caused by incorrect or incomplete addresses may require additional action or charges.

For more information, please review our Shipping & Handling Policy.
8. Returns and Refunds
Returns, exchanges and refunds are subject to the return policy published on our website at the time of purchase and any applicable consumer protection laws.

Please review the applicable policy before ordering, particularly for international deliveries and products that may be subject to special return conditions.

Nothing in these Terms & Conditions is intended to exclude or restrict rights that cannot legally be excluded or restricted under applicable law.
9. Account Registration
Customers may be able to create an account to manage personal information, review order history and make future purchases more conveniently.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, subject to applicable law.

Please notify us promptly if you suspect unauthorised access to your account.
10. Intellectual Property
Unless otherwise stated, the content displayed on this website—including text, product photography, graphics, logos, designs and other materials—is owned by or licensed to ANGELA JEY.

You may not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission, except where permitted by applicable law.
11. Acceptable Use
You agree not to misuse our website, interfere with its operation, attempt unauthorised access to our systems or use the website for unlawful purposes.

We reserve the right to take appropriate action where misuse, fraud or conduct that threatens the security or operation of our website is identified.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use external services for payments, shipping, analytics or other business functions.

These services are operated independently and may be governed by their own terms and policies. We are not responsible for the content or practices of external websites that we do not control.
13. Limitation of Liability
We make reasonable efforts to maintain an accurate, secure and functional website. However, we do not guarantee that the website will always be uninterrupted, error-free or available without delay.

To the extent permitted by applicable law, ANGELA JEY will not be responsible for indirect or unforeseeable losses arising from the use of the website, interruptions to service or events outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, or affects any mandatory consumer rights.
14. Changes to These Terms & Conditions
We may revise these Terms & Conditions when necessary to reflect changes in our business, services or legal requirements.

The updated version will be published on this page with a revised date. The version applicable to an order will be determined in accordance with applicable law and the circumstances of the transaction.
15. Contact Us
If you have questions about these Terms & Conditions, please contact:

ANGELA JEY
Email: hello@angelajey.com
Website: https://www.angelajey.com/