Frequently Asked Questions

Have questions about ANGELA JEY? Find answers about Pashmina and cashmere products, craftsmanship, international shipping, delivery, returns, cancellations, payments, gifting and customer support. Explore our frequently asked questions before placing your order.

About ANGELA JEY

Who is ANGELA JEY?

ANGELAJEY is a Hong Kong-based artisan brand offering Pashmina, cashmere and handcrafted textiles. Our collections include shawls, stoles, scarves, blankets, rugs and selected home décor pieces.

Where is the ANGELA JEY store located?

Our physical store is located at 2/F, 72 Wellington St, Central, Hong Kong Island, Hong Kong. Visit us to explore selected Pashmina, cashmere and handcrafted collections in person.

Can I shop ANGELA JEY products online?

Yes. ANGELA JEY products are available to shop online. Browse our collections, select your product and complete your purchase through our secure checkout.

Shopping & Ordering

How do I place an order with ANGELA JEY?

Select the product you would like to purchase, choose any available options such as quantity or gift packaging, add the item to your shopping bag and complete checkout with your delivery and payment details.

Are ANGELA JEY products handmade?

Many ANGELA JEY products are handcrafted by skilled artisans. Depending on the product, Pashmina and cashmere pieces may be handwoven or hand-embroidered, while selected rugs and textiles may be handwoven or hand-dyed. Because many pieces are handmade, slight variations in colour, texture, pattern, shape or size may occur and are part of their individual character.

Are ANGELA JEY Pashmina products made from real cashmere?

Product composition varies by item. Always check the individual product page for the exact material and composition. Products described as 100% cashmere are identified as such on their respective product pages.

How can I learn more about the authenticity of ANGELAJEY Pashmina?

Each product page provides available information about material, craftsmanship, dimensions and origin. You can also explore our Pashmina guides to learn more about fibre quality, craftsmanship and how to assess Pashmina.

What should I check before buying an ANGELAJEY product?

Review the individual product page for the material, craftsmanship, dimensions, care instructions, availability, shipping information and return terms before purchasing.

Can I buy Pashmina and cashmere gifts from ANGELAJEY?

Yes. We offer Pashmina and cashmere pieces suitable for gifting, including shawls, stoles, scarves and blankets. Gift packaging is available on selected products where indicated.

Shipping & Delivery

Does ANGELAJEY ship worldwide?

Yes. ANGELAJEY offers worldwide shipping with tracking.

Where are ANGELAJEY orders shipped from?

Orders may be dispatched from India or Hong Kong, depending on the product and fulfilment arrangements.

How long does ANGELAJEY delivery take?

Orders are generally dispatched within 1–2 business days, subject to product availability and order conditions. Delivery time varies by destination and shipping method and is provided during checkout.

How much does ANGELAJEY shipping cost?

ANGELAJEY offers free worldwide shipping on orders over USD 200. Free shipping is also available for orders within Hong Kong and Macau.

How can I track my ANGELAJEY order?

Once your order has been dispatched, you will receive a confirmation with tracking information where available. You can use the tracking details to follow your shipment.

Will I have to pay customs duties or import taxes?

International customs duties and import taxes may apply depending on the destination country and applicable regulations. These charges are generally separate from product and shipping costs and may be collected by the courier or customs authority.

Returns, Exchanges & Cancellations

What is the ANGELAJEY return policy?

Eligible items can generally be returned within 7 days of delivery. Shipping charges are non-refundable, and sale items are not eligible for return under the applicable return terms. Please contact ANGELAJEY before sending a return.

How do I return an ANGELAJEY product?

Contact ANGELAJEY for return approval before sending the product back. Eligible items should be returned in their original condition, with original packaging and tags where applicable, according to the return instructions provided.

Can I cancel or change my order?

Cancellation requests are accepted within 24 hours of placing an order. Requests made after this period may not be accommodated.

How long do refunds take?

Eligible returns are generally processed within 3–5 business days after they are received. The time for the refund to appear in your account depends on your payment provider.

Product Availability & Care

What happens if an ANGELAJEY product is out of stock?

Product availability is shown on the individual product page. Some pieces may be sold out or temporarily unavailable. Contact us if you are looking for a similar product or want information about availability.

Why might the colour of my product look slightly different from the website?

Colours can appear different depending on your screen and display settings. Handmade products may also have natural variations in colour, texture and pattern.

How should I care for my Pashmina or cashmere?

Care instructions vary by product. Always follow the care instructions provided on the individual product page or with your purchase. Handle Pashmina and cashmere gently and store them appropriately when not in use. Read more about how to care of cashmere pashmina.

Payments & Promotions

What payment options does ANGELAJEY accept?

Available payment methods are displayed during secure checkout. Payment options may vary depending on your location.

When will I be charged for my order?

Payment is taken when you complete your purchase through the checkout process.

Why was my payment declined?

A payment may be declined by your card issuer or payment provider. Check that your payment details are correct. If the problem continues, contact your card issuer or payment provider.

How do I use an ANGELAJEY promo code?

Enter your promo code in the discount-code field during checkout and apply it before completing your purchase. Promotional codes are subject to the terms of the relevant offer.

Where can I find ANGELAJEY sale products?

Selected ANGELAJEY products may be available at discounted prices or as part of special offers. Availability and pricing may change, and sale items may sell out.

Customer Support

How can I contact ANGELAJEY about my order?

For help with products, orders, shipping or returns, contact us at hello@angelajey.com or via WhatsApp at +852 9845 6336.

Can ANGELAJEY help me choose a Pashmina?

Yes. Contact us by email or WhatsApp for help choosing a Pashmina based on colour, style, occasion, gifting needs or product specifications.

Can I visit the ANGELAJEY store in Hong Kong?

Yes. Our store is located at 2/F, 72 Wellington St, Central, Hong Kong Island, Hong Kong, where you can explore selected collections in person.